membership policy

MEMBERSHIP POLICIES AND WAIVER

OCR Nation Gym Membership Policy is an integral part of the OCR Nation Gym Terms and Conditions. By signing up to become an OCR Nation Gym member, you agree to follow all the rules and regulations and always abide by all the terms and conditions. OCR Nation Gym may make changes to Membership Policy at any time and the most current version of the OCR Nation Gym Membership Policy can be found at https://www.ocrnation.net/membership-policy shall automatically become part of the Membership Agreement, regardless of when the Membership Agreement was entered into.

1. things to know at start of your membership

Understanding our membership options: Access

Membership type	Off-Peak Open Gym	OCR Classes	CrossFit Classes	Personal Training	Kids/Teens Classes
OCR/CrossFit Unlimited	✓	✓	✓
Off-Peak Open Gym	✓
Drop-In	✓	✓	✓
10-Class Pass (Each Entry is a Class)	✓	✓	✓
Kids/Teens Memberships					✓
Personal Training				✓

Understanding our membership options: commitment

Membership type	Duration	Freeze Policy	Cancellation Fee	Membership Expiry
OCR/CrossFit Unlimited (Auto-Renew)	1 Month	No	No	1 Calendar Month From The Commencement
	3 Months	Yes	Yes	3 Calendar Months From The Commencement
	6 Months	Yes	Yes	6 Calendar Months From The Commencement
	12 Months	Yes	Yes	12 Calendar Months From The Commencement
Off-Peak Open Gym (Auto-Renew)	1 Month	No	No	1 Calendar Month From The Commencement
	3 Months	Yes	Yes	3 Calendar Months From The Commencement
	6 Months	Yes	Yes	6 Calendar Months From The Commencement
	12 Months	Yes	Yes	12 Calendar Months From The Commencement
10-Class Pass (Each Entry is a Class)	10-Class Pass	No	No	Upon Usage Of 10 Passes Or 2 Months From Commencement (Whichever is First)
Kids/Teens Memberships	1 Month	No	No	1 Calendar Month From The Commencement
Personal Training	All Packages	No	No	All Limited Pass Memberships Have A 2-Month Validity

CANCELLATION POLICY

There is no cancellation policy at OCR Nation Gym for any 1 Week, 1 Month OCR/CrossFit Unlimited & Off-Peak Open Gym plans and all the other plans and membership offers except 3, 6, and 12 Months OCR/CrossFit Unlimited & Off-Peak Open Gym plans that have a cancellation fee applies. If you purchased a membership, you cannot cancel it. In very rare cases, the management at its discretion may transfer the membership to another person without charging any money.

AUTO-RENEW CANCELLATION POLICY

There is no refund or cancellation of auto-renew payment. You must cancel the auto-renew membership before the processing of payment. The detailed method of doing is also mentioned in this membership policy.

AUTO-RENEW SUBSCRIPTION TERMINATION POLICY

Plan memberships may only be canceled via email to billing@ocrnation.net OCR Nation Gym 14 days before the debit date. Failure to do so will result in members’ accounts continuing to be debited. You can also remain updated on your next payment by checking your account on the OCR Nation Gym website and App at any time. If you don’t cancel it before the mentioned deadline and you have an auto-renew subscription, then your payment will not be refunded in any case.

REFUND POLICY

There is no refund policy at OCR Nation Gym. Your payment will simply be not refundable no matter what type of auto-renew subscription / membership / product / service you have.

MEMBERSHIP FREEZE POLICY

OCR Nation Gym Membership Freeze Policy will be automatically implemented at any purchased memberships that are eligible for membership freeze described in the paragraph above:

3-month membership – 2 weeks total, up to 2 freeze periods
6-month membership – 4 weeks total, up to 3 freeze periods
12-month membership – 6 weeks total, up to 4 freeze periods
Memberships may only be placed on hold if OCR Nation Gymis informed via email a minimum of 7 days before the hold start date and must be agreed upon by OCR Nation Gym.
OCR Nation Gymmust be informed of both the start and end hold dates.
Memberships may only be placed on hold for a minimum of 2 weeks and a maximum of 12 weeks (12 weeks if you have opted for 12 months membership commitment).
Membership fees will continue to be debited on the same debit due dates but will be adjusted (prorated) to account for the number of days that the membership was placed on hold in relation to the contracted monthly fee. Billing will resume as per normal after the end of the hold end date.
No backward pausing is allowed, i.e. no pausing of dates that are in the past.
If you are entitled to a freeze, you can freeze your membership by emailing us at billing@ocrnation.net

1.1 Do we offer any discounts?

Family Discounts

We offer a 10% discount to every additional adult family member of an existing member on select membership plans that include monthly auto-renew OCR/CrossFit Unlimited plans and off-peak open gym plans.

Sibling Discounts

We offer a 20% discount to every additional sibling of an existing member taking membership of our Kids, Pre-Teens and Teens Membership plans.

1.2 What should be the age for applying for OCR Nation Gym?

Minimum age

Every class holds different criteria of age range. The perfect age for the adult classes would be 18 years or above. If somebody who is under age can also avail the opportunity, but there are some exceptions like special permission. This offer can only be availed by those people who are proficient at the desired task. And that would be assessed by the representatives of OCR Nation Gym. Their decision would be considered as final.

Kids programs have different criteria of age range, according to the type of fitness program.

1.3 When does your agreement start?

Signing your agreement

Your agreement with OCR Nation Gym starts when you complete payment of your membership, and in case that membership is not paid for, your agreement will start from your first visit to an OCR Nation Gym location.

Insight of your rights

We care about the rights of the members, and it is our priority. If there would be any issues in your membership agreement, then we can correct them at any time, and you can also inform us by email at info@ocrnation.net

1.4 About your health

When you signed your agreement for the membership and every time you use our facility, you promise us that;

You are physically active.
You don’t have such medical issues which cause you any problem while doing active or passive exercises.

Go for expert medical advice.

We don’t have expert medical advisors who give you any sort of advice in this regard. They are not qualified for it. So, you are responsible for it. Before joining our program, you should first ask your doctor that this program would not cause you any health problems. The responsibility is all yours.

2- THINGS YOU SHOULD KNOW DURING yOUR MEMBERSHIP

2.1 When would you pay membership fees?

Membership Payment

All Auto-Renew plans such as 3, 6 & 12 month OCR/CrossFit Unlimited and 3, 6 & 12 month Off Peak Open Gym plans can only be booked and paid by a Valid Credit Card that will stay on file throughout the duration of the membership and will also be used to pay the cancellation fee if you are breaking the contract before end of term commitment.

All payments for memberships and programs shall be paid before the beginning of the membership.

If for any reason your credit card becomes inactive, it is your responsibility to provide OCR Nation Gym with new credit card details immediately. For payments that default on the 1st of the month they will be subsequently charged until the payment is collected. In such cases access to OCR Nation Gym will be denied until the outstanding fees are paid.

No cash payments will be accepted for these memberships that are billed on a monthly basis (Auto-Renew). Cash payments will only be accepted for memberships that are non-recurring and must be paid upfront in full.

Plan membership agreements that are not cancelled 14 days before the contracted period via email to OCR Nation Gym, will rollover to a new membership agreement with the same duration as selected in the membership options. If there was a membership fee increase before the membership agreement rollover, the new membership fee will be debited on rollover for the new membership agreement duration.

Memberships are personal to the member and are non-assignable, non-transferable and non-refundable.

Membership Renewal

You have to keep a good check on your membership before it would expire. You have to renew the membership before the deadline. If you don’t renew it as early as possible, then you would be on the waiting list, which is applicable for the most current price fee. OCR Nation Gym holds a right not to renew it if you will be awaiting member.

The auto-renew membership would automatically renew until you cancel to renew it.

2.2 What happens if my payment is late or fails?

Losing your class, gym, or session access

If your payment fails to submit on time, our staff will reach out to you. Meanwhile, your membership will be on hold until the matter is fully resolved. When payment is made, then the dates of membership would not be extended from their original dates. You are responsible for paying on time, also that the necessary funds would also be available at the time of billing. If you don’t sort out the payment process, then your membership would be canceled.

2.3 What if I want to change my memberships?

Changing memberships

Once you have selected a membership, the amount paid would not be refunded. You will have the option of changing your membership after the completion of that particular month to another program such as from OCR/CrossFit Unlimited to Off-Peak Open Gym or from OCR/CrossFit Unlimited to Off-Peak Open Gym plans by emailing us at billing@ocrnation.net

2.4 What is the class reservation policy?

Reserving classes

If you want to reserve your classes, then you have to pre-book for all the classes with the help of our online application or our OCR Nation mobile Apps No booking, No entry.

Strike policy

If you reserve your spot in any of our classes and fail to attend without giving ample notice time or canceling it before stipulated late cancelation time 3 times in one-month duration, you will be restricted from going to any classes for two (2) days. There will be no refunds, returns, or remuneration in any structure if this policy is enforced. It is your responsibility as a member to turn up to any classes that you reserve.

Waiting lists

In case the class you want to book is full, you can register on the waiting list to attend the class. It is reasonable because if someone cancels his class, you can attend it by receiving the email from OCR Nation Gym.

2.5 Changes to this Policy

Staying up to date with our terms

OCR Nation Gym may make changes to these Terms & Conditions at any time. We can dismiss, add, and change our terms and conditions. It consists of opening and closing hours, facilities, services, and membership fees. We can also close the facilities to upgrade in a different form. It may be a day of public holiday in UAE or the day decided by the management. There will be no reduction in the membership fees because your facility is closed at any period. The most up to dates terms and conditions always apply. The latest copy of the membership policy is available at https://www.ocrnation.net/membership-policy

2.6 Showing photo ID?

For the proper proof of your identity, we may ask for photographic identification.

2.7 How can you protect your health?

Managing infections and illnesses.

You must not join the OCR Nation Gym facilities for the following reasons.

You have an infection, contagious illness, or physical ailments, such as an open cut or sore.
It includes other risks as well, which might be slight to any member in our facilities.

If, in any case, OCR Nation Gym closes for any reason, which includes infectious disease, then it won’t refund your membership. It will simply freeze your membership till further notice.

We are not responsible for it.

2.8 Signing up for additional programs & memberships

Signing up for additional programs and services

Other programs are also available other than regular membership, such as Running Club & Bootcamp. It will include additional charges. These Terms and conditions are also applicable to this program.

3. Membership cancellation policy

Cancellation policy

OCR Nation Gym offers a cancellation policy for our members who opt for 3 months, 6 months, and 12 months OCR/CrossFit Unlimited plans and Off-Peak Open Gym plans with a cancellation fee to be applicable. You get a discounted rate on your membership because of these term commitments. You understand OCR Nation Gym is a business and, as such, is dependent on the goodwill and recurring attendance and payments of its athlete members. If you choose to break your contract during the 3 months, 6 months, and 12 months OCR/CrossFit Unlimited plans and Off-Peak Open Gym plans, a cancellation fee of difference amount of discounted rate from a monthly rate of 950.00 AED* / Month for OCR/CrossFit Unlimited Plans and 525.00 AED* for Off-Peak Open Gym plan will apply.

By way of example, if you sign up for OCR/CrossFit Unlimited 12 Months Plan with a monthly discounted rate of 807.50 AED and decide to cancel on the 10th Month, you are obliged to pay a cancellation fee of 142.50 AED per month that you stayed member for, which for 10 months will total to 1425.00 AED.

Cancellation Fee Details:

*OCR/CrossFit Unlimited:*	*subject to 5% VAT
3 Months Cancellation Fee Per Month of Membership:	AED 47.50*
6 Months Cancellation Fee Per Month of Membership:	AED 95.00*
12 Months Cancellation Fee Per Month of Membership:	AED 142.50*

*Off-Peak Open Gym:*	*subject to 5% VAT
3 Months Cancellation Fee Per Month of Membership:	AED 26.25*
6 Months Cancellation Fee Per Month of Membership:	AED 52.50*
12 Months Cancellation Fee Per Month of Membership:	AED 78.75*

Auto-renew cancellation policy

The payment of auto-renew policy can’t be canceled as well. The payment won’t be refundable. You have to unsubscribe from your membership before the date of the next payment. The method is mentioned in this membership policy.

Auto-renew subscription termination policy

If you want to terminate your auto-renewal subscription, then you have to go to your account on OCR Nation Gym and proceed there. It should be 72 hours before the next due payment. It’s your responsibility that you should go through your account and does as early as possible. If you didn’t do that on time, your payment would be necessary, and the amount is non-refundable.

Refund policy

There will be no refund at OCR Nation Gym. If you have subscribed for a particular program and you want to withdraw from it. Your money won’t be given back. The same happens in the auto-renew policy. There would not be an option to refund your money back.

Can you transfer your membership to another person?

No, there is no such option to transfer your membership to any other person. Once you have chosen, then it’s yours. But there is one exception, and that it is, the sole determiner is OCR Nation Gym. It constitutes ‘exceptional circumstances, and it is not open to appeal for common people.

4. OCR Nation Gym facility code

Failure to strictly follow OCR Nation Gym facility code of conduct may result in your membership being terminated without refund.

4.1 Rules that apply to our facility

Respecting our equipment

As a member of our OCR Nation Gym, we expect you to take good of our facilities. The objects and things you are using should be in an appropriate manner. If you don’t know how to use the thing and are confused, we give you a facility to get well-explained instructions from our trained staff to guide you properly. If there is any damage on your behalf, you are responsible for it. You should be very cautious while using our facilities. These are the following things you should care of;

Before using our facilities like exercise mat and equipment, you should use a clean towel.
You should always follow the staff directions
Keep the set time limits
Put the pieces of equipment carefully at their place after using it.
Keep your phone on silent, and the volume of calls should be on silent mode.

Use of cameras

OCR Nation Gym may take photographs of sessions for fundraising or advertising purposes. Should you wish to be omitted, please notify a member of the OCR Nation Gym team. You can capture your photos. This is allowed. But you don’t include other people in it who wish not to be in those photos, and the signboards pointing out that you can’t take pictures here should also not be taken.

Take care of your belongings

OCR Nation Gym is not responsible for lost or stolen articles. You should keep any valuables with you at all times while using the facilities. Storage space or lockers do not always protect valuables. Consequently, by executing this Agreement and any accompanying documents, you do hereby agree to assume all responsibility for your own property and that of any dependent(s) and to ensure that property against the risk of loss as you see fit. By the execution hereof, you expressly, on behalf of yourself and any dependents, do hereby knowingly agree to forego, waive, release, and prospectively give up any right to institute any claim or action against the OCR Nation Gym relating to lost or stolen property, including property lost or stolen due to the negligent act or omission of the OCR Nation Gym. You agree to indemnify and save OCR Nation Gym and all of its personnel harmless from any action, claim, suit, or surrogated claim or suit instituted at any time hereafter against the OCR Nation Gym related to the theft or loss of your or your dependents’ property at the OCR Nation Gym. OCR Nation Gym shall be indemnified by you for all costs, expenses, fees, including attorney fees, incurred by the OCR Nation Gym or its personnel by reason of any such action.

Wearing suitable clothes

Wearing suitable attire is what we prefer. It should be suitable. We also recommend that you should wear sports shoes as well when you are exercising, except in the wet areas. An inappropriate dress code is prohibited here. Vulgar clothing is not allowed. If the management of OCR Nation Gym sees any person with offensive and bad dressing, they will not let you get entry into OCR Nation Gym. So be careful in this regard too.

Parking

You can park your vehicles in the parking area. But the total responsibility is of yours to check it adequately or set up some sort of security. In case of any damage or loss of your vehicles, we are not responsible for this.

Intentionally damaging equipment and facilities

If any member causes any harm to the equipment that we have provided you, you are responsible for replacing that thing.

Drug and banned substance abuse policy

We have strict rules in the OCR Nation Gym against any banned drugs, supplying and encouraging illegal drugs. Any sort of drug or illegal drug is not allowed here. If we caught any person involved in such activity, we would cancel their membership immediately, and no refunds will be provided.

4.2 Can you bring guests to the facility?

Paying for guests

A valid membership is required for the guests who enter our facility. They can purchase a Drop-In session from our website valid for 1 session or sign up for an Unlimited Weekly plan.

4.3 What happens if you break a membership policy?

Being refused entry or receiving a warning

If anybody breaks the code of OCR Nation Gym facility, we will cancel their entry at any time. If you are found to continue to break the code and conduct of the OCR Nation Gym facility, we reserve the right to cancel your membership, and no refunds will be provided.

Facing instant cancellation

If you are continuously breaking the rules of the OCR Nation Gym facility due to your inappropriate behavior, we will discard your membership too. We won’t warn you and we would take action in the form of canceling your membership. For example, if you;

Trying to damage the OCR Nation Gym brand and its reputation
Harass, threaten, and intimidating others
Damage our equipment
Any reason as deemed appropriate by management at their discretion
Involving in disobeying staff members
Supply and use illegal products such as drugs and your performance. Encouraging others to get involves in such illegal activity would simply cancel your membership.
Instruct other people and members at your own will when we won’t allow you to do so.

5. Legal liability and indemnity

You are that aware there are significant risks involved in all aspects of physical training and competitive sports. These risks include but are not limited to falls that can result in serious injury or death, injury or death due to negligence on the part of yourself, your training partner, or other people around you, injury or death due to improper use or failure of equipment, including, but not limited to, weights and weightlifting bars. You are aware that any of these above-mentioned risks may result in serious injury or death to yourself, other participants, and any minor on whose behalf you are agreeing to this Agreement.

You understand that you are fully responsible for any and all actions of any non-OCR NATION GYM member guests and any minor children accompanying you while on OCR NATION GYM premises. OCR NATION GYM, its principals, coaches, or staff are not liable for any damages, or accidents. You also understand OCR NATION GYM is not a daycare/child-care facility, there is no supervision provided, and I take full responsibility as indicated above.

You are willingly assuming full responsibility for the risks to which you are exposing yourself and accept full responsibility for any injury or death that may result from my participation in any activity while at OCR NATION GYM sanctioned events. You represent that you have no physical impairments or illnesses that will endanger yourself or others.

In consideration of the above-mentioned risks and hazards and in consideration of the fact that you are willingly and voluntarily participating in the activities available at OCR NATION GYM, you hereby release and hold harmless OCR NATION GYM and each of their respective coaches, independent contractors, trainers, shareholders, members, insurers, principals, agents, employees, participants, athletes, trainees, and volunteers (collectively, the “Released Parties”) from any and all liability, claims, demands, actions or rights of action, which may be related to, arise out of, or are in any way connected with your participation in this activity, including any and all training, competitions, diet or food challenges, and those allegedly attributed to the negligent acts or omissions of the above-mentioned parties as well as those of other participants and trainees. The foregoing shall not apply to acts of gross negligence or willful torts. This agreement shall be binding upon you, your successors, representatives, heirs, executors, assigns, or transferees. If any portion of this agreement is held invalid, you agree that the remainder of the agreement shall remain in full legal force and effect.

If you are signing on behalf of a minor child, you also give full permission for any person connected with OCR NATION GYM to administer first aid deemed necessary, and in case of serious illness or injury, you give permission to call for medical and/or surgical care for the child and to transport the child to a medical facility deemed necessary for the well-being of the child.

You further agree to allow OCR NATION GYM, its agents, officers, principals, employees, and volunteers the use of a picture(s), film, and/or likeness of you and any minor child for whom I am signing for advertising purposes, including social media. In the event you choose not to allow the use of the same for said purpose, you agree you must inform OCR NATION GYM of this in writing.
You recognize there is risk involved in the types of activities offered by OCR NATION GYM. Therefore, you accept financial responsibility for any injury that you may cause to yourself or to any other participant due to your negligence. Should the Released Parties, or anyone acting on their behalf, be required to incur attorney’s fees and costs to enforce this agreement, you agree to reimburse them for such fees and costs.

6. Personal Training

6.1 Cancellation policy

There is no cancellation policy at OCR Nation Gym for any 1 Week, 1 Month OCR/CrossFit Unlimited & Off Peak Open Gym plans and all the other plans and membership offers except 3, 6 and 12 Months OCR/CrossFit Unlimited & Off Peak Open Gym plans that have a cancellation fee applicable. If you purchased a membership, you cannot cancel it. In very rare cases, the management at its discretion may transfer the membership to another person without charging any money.

6.2 Cancellation of the session and ‘no show’ policy

Notice of cancellation of PT sessions must be given at least 24 hours in advance of the scheduled appointment time. Sessions will be deemed used within 24 hours of the scheduled appointment. Failure to attend a scheduled PT session without notice will result in the session being fully charged.

6.3 Refund policy

There is no refund policy in OCR Nation Gym. Any membership or thing you have bought would be of cost, and the money is not refundable. If the booking error has occurred through the absolute fault of OCR Nation Gym, a refund will, in most cases, be issued to the same credit card you used for the original purchase. Please allow up to two billing cycles for the credit to appear on your credit card statement.

6.4 Group training policy

You can practice with a friend/family member(s) here in this facility, but this will charge additional payment. Ask your coach if you prefer a friend to join you. Please note that if any member(s) of the group is not present during any session provided, it will still count as an entire session delivered. It is the responsibility of each person to ensure that they are present at each group session. No refunds will be provided in one or more person is unable to attend any session.

6.5 Bad and aggressive Client’s behavior policy

We want to ensure that all the members enjoy their session with excellent etiquette and attitude. In any case, we see a member who is ill behaving with other fellows and mates and make them uncomfortable as well then we will take strict actions for that member, and we trained our staff members in such a way that they can leave the session and inform the upper management about this. In this way, we will cancel your session and won’t issue any refund. So be polite and gentle with all of the members at OCR Nation Gym.

7. WAIVER & INDEMNITY

I accept that there is a ‘no refund policy at OCR Nation Gym. All memberships once purchased are non-refundable.
I acknowledge that in whatsoever program I joined, whether it takes place indoors, outdoors, in water, on land, or anywhere. I solemnly take responsibility for such actions. My every activity in participating in OCR Nation Gym is all at my own risk.
I willingly assume full responsibility for the risks to which I am exposing yourself and accept full responsibility for any injury or death that may result from my participation in any activity while at OCR NATION GYM sanctioned events. I represent that I have no physical impairments or illnesses that will endanger myself or others.
In consideration of the fact that I am willingly and voluntarily participating in the activities available at OCR NATION GYM, I hereby release and hold harmless OCR NATION GYM and each of their respective coaches, independent contractors, trainers, shareholders, members, insurers, principals, agents, employees, participants, athletes, trainees, and volunteers (collectively, the “Released Parties”) from any and all liability, claims, demands, actions or rights of action, which may be related to, arise out of, or are in any way connected with your participation in this activity, including any and all training, competitions, diet or food challenges, and those allegedly attributed to the negligent acts or omissions of the above-mentioned parties as well as those of other participants and trainees.
I understand that this waiver applies to all the activities that we do on the premises of OCR Nation Gym.
I agree to the inherent risk of injury caused by any activity. I am doing it at my own risk.
I agree that I would follow all the rules and regulations put forward by OCR Nation Gym.
I confirm that I am medically fit for all the activities that I am going to do in the OCR Nation Gym. It is my proclamation that I can participate in any activity.
I understand that I have read and understood OCR Nation Gym Membership Policy. OCR Nation Gym may make changes to Membership Policy at any time and the most current version of the OCR Nation Gym Membership Policy can be found at https://www.ocrnation.net/membership-policy shall automatically become part of the Membership Agreement, regardless of when the Membership Agreement was entered into.
I agree and understand that by participating in any of the OCR Nation Gym programs or becoming a member and signing this agreement that I agree and forever grant OCR Nation Gym, and its associated marketing agencies and 3rdParties, the rights to any and all images obtained of me, and I hereby waive all rights over any such images. I also agree that OCR Nation Gym may use such images at any time for marketing purposes. This includes using such images on Social Media platforms, emails, and any other form of electronic and print distribution.
I agree that the OCR Nation Gym right to close for the public holiday.
I hereby waive all and any right or cause of action which with respect to injury, physical impairment, out of the loss of life, or injury and damage, or loss of any description whatsoever which I or my child and/or children and family may suffer.
I agree with all the policies. If I am willing to join personal training. These all policies will also be applying there.
If it is about the minor member, then the legal guardian like parents and elders can sign on their behalf.
I understand that electronically signing this document will bind me to all terms and conditions of this agreement. The electronic reproduction of this agreement will serve as an original signature in any Court of the United Arab Emirates.
If you have any questions regarding this Membership Policy, you can contact us via email at info@ocrnation.net
19. I agree that if due to a pandemic or other event result in the closure or reduced capacity of OCR Nation Gym, does not entitle me to a refund.
I agree that I will abide by all governmental regulations. If I don’t, I agree that my membership may be canceled without a refund.

8. OCR NATION GYM ‘TERMS & CONDITIONS’

This Membership Policy is linked to the Terms and Conditions, and all members automatically agree to be bound by all Terms & Conditions.